111x FAQ — Everything You Need to Know

You must be at least 18 years old to register and use 111x. This applies to all users regardless of which part of Pakistan you are in. If at any point it is found that an account belongs to someone under the age of 18, that account will be suspended immediately and any balance held in it will be locked pending identity verification. We take age verification seriously as part of our responsible gaming commitment. If you are a parent or guardian and have concerns about underage access, please visit our Responsible Gaming page for information on account controls and self-exclusion tools.

Go to the Login page and tap the "Forgot Password" link below the password field. Enter your registered Pakistani mobile number and an OTP will be sent to that number by SMS. Enter the OTP on the verification screen, then create and confirm a new password. You'll be back in your account within a couple of minutes. If your registered mobile number is no longer active — for example because you've changed your SIM — reach out to 111x customer support via live chat. The support team will help verify your identity using your CNIC and account history so you can regain access safely.

No. Each person is permitted only one account on 111x. Creating multiple accounts — whether under different mobile numbers or different names — is a breach of our Terms and Conditions and will result in all associated accounts being suspended. If you think you may have accidentally created a duplicate account, contact 111x support as soon as possible to have the situation resolved without losing your balance or history. If you've simply lost access to your existing account, use the password reset process or contact support rather than registering again.

111x supports several payment methods that are popular and convenient for players in Pakistan. You can deposit using JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards, and other mobile wallets. All transactions are processed in PKR so there are no currency conversion fees or surprises. To make a deposit, log in to your account, go to the deposit section in your dashboard, select your preferred method and follow the steps. Most deposits via JazzCash or Easypaisa arrive in your 111x balance within a few minutes.

The minimum deposit varies slightly depending on the payment method you choose, but 111x is designed to be accessible for players across all budgets in Pakistan. You don't need a large amount to get started — even a modest top-up in PKR is enough to try out a few casino games or place a bet on a PSL match. Check the deposit screen inside your account for the exact minimum shown for each payment method, as these can be updated from time to time.

Withdrawal processing times depend on your chosen method. Withdrawals to JazzCash and Easypaisa are typically the fastest, often processed within a few hours during business hours. Bank transfers may take one to three working days depending on your bank. When you request a withdrawal, 111x will first process the request from its side — this usually happens within 24 hours. The funds then move through the payment provider's own timeline. Make sure your withdrawal method matches the one you used for your deposit — this is a standard requirement to prevent fraud and protect your account.

In most cases, deposits appear in your 111x balance within a few minutes. If it's been longer than 15 minutes and the deposit is still not showing, first check your JazzCash or Easypaisa transaction history to confirm the payment went through from your end. If the deduction happened from your mobile wallet but the balance hasn't appeared on 111x, contact 111x customer support via live chat. Have your transaction ID or reference number ready — this helps the support team trace the payment quickly and credit your balance manually if needed. Don't make a second deposit until the first is resolved.

The welcome bonus on 111x is available to all new players who register and make their first qualifying deposit in PKR. After creating your account, make sure the welcome bonus is selected or opted into before or during your first deposit — check the promotions section of your dashboard for the current offer and any minimum deposit requirement. Once your qualifying deposit is confirmed, the bonus amount will be credited to your bonus balance. From there, you'll need to meet the wagering requirements before the bonus converts to real withdrawable PKR. Read the terms of the specific offer carefully so you understand the rollover requirement.

A wagering requirement — also called a rollover — is the number of times you need to play through your bonus amount before it becomes real money you can withdraw. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place a total of PKR 10,000 in bets using bonus funds before that bonus converts to withdrawable cash. Different games contribute different percentages toward wagering — slots often contribute 100%, while certain table games may contribute less. Your bonus dashboard inside your 111x account shows your current wagering progress in real time, so you always know how close you are to completing the requirement.

Yes. 111x runs regular promotions for existing players beyond just the welcome bonus. These include reload bonuses on subsequent deposits, cashback offers, seasonal cricket bonuses timed around PSL and T20 international series, and VIP loyalty rewards for frequent players. Log in to your account and check the Promotions section to see what's currently available. Some offers are opt-in while others are credited automatically — the promotion details will tell you which applies. The 111x app also sends push notifications when a new promotion goes live, so downloading the app is the easiest way to stay on top of new offers.

Absolutely. Cricket is the primary sport on 111x, and PSL is covered in full — from the group stage right through to the final. You can bet before a match starts (pre-match betting) or while the match is in progress (live in-play betting). Live betting is particularly popular because odds update ball by ball, so you can react to what's happening on the pitch. Markets available include match winner, top batsman, total runs, fall of next wicket, over/under runs, and more. T20 internationals and other major cricket series are also fully covered. Head to the Betting section after logging in to see all available markets.

111x displays odds in decimal format by default, which is the most straightforward format for most players. Decimal odds tell you exactly how much you will receive back for every PKR 1 you stake, including your original stake. For example, if you place PKR 500 on a team with odds of 2.40, your total return if that bet wins would be PKR 1,200 (500 × 2.40) — giving you a profit of PKR 700. The higher the decimal odds, the less likely the outcome is considered and the greater the potential return. You can switch between odd formats in your account settings if you prefer fractional or American odds instead. Odds are updated in real time, especially during live matches.

If a cricket match is abandoned before a result can be determined — due to rain, bad light, or any other reason — 111x follows standard industry settlement rules. Pre-match bets on the match winner are typically voided and your stake returned to your PKR balance in full. For in-play bets placed after the match started, settlement depends on how much of the match was completed and the specific market rules. Some markets, such as runs in a specific over that has already been completed, will stand. Others on outcomes that were not reached will be voided. Full settlement rules for each market are available in the Terms and Conditions section.

111x has a wide game library covering multiple categories. The Casino section includes live dealer tables — live roulette, blackjack, baccarat and game shows — where you play against a real dealer streamed in real time. The Slots section has hundreds of slot titles from leading game providers, covering a range of themes, volatility levels and jackpot types. The Fish Games section features interactive fish shooting games that are hugely popular across Asia and Pakistan. The Game Lobby brings everything together in one place so you can browse and search across all categories easily.

All casino games on 111x from licensed game providers use certified Random Number Generators (RNG) to ensure every result is completely random and cannot be predicted or manipulated. RTP stands for Return to Player — it is a percentage that represents the theoretical long-term payout of a game. For example, a slot with 96% RTP will, over a very large number of spins, return PKR 96 for every PKR 100 wagered on average. This is a statistical average over millions of rounds, not a guarantee for any individual session. RTP figures for each slot title are usually listed in the game information panel. Live dealer games use physical cards and real roulette wheels, so their fairness is governed by the same laws of probability as any physical casino.

Fish games are skill-influenced arcade-style games where you shoot at fish swimming across the screen. Each fish has a different point value — smaller fish are easier to hit but worth less, while larger and rarer sea creatures give bigger rewards when caught. You select your bet size in PKR, which determines the firepower of your cannon and the value of each fish caught. The key is managing your ammunition wisely — spending too many shots on difficult targets can eat into your balance quickly. There are often special weapon upgrades, boss fish and bonus rounds that appear randomly. They're fast-paced, entertaining and a popular change of pace from traditional casino games. Find them in the Fish Games section.

The 111x Android app is available as a direct APK download from the App page on the 111x website. Because it is distributed outside the Google Play Store, you'll need to allow installation from unknown sources in your Android settings before installing. Go to Settings → Security → Unknown Sources and enable it, then download the APK from the App page and tap to install. The process takes under a minute and the app is fully compatible with Android phones running version 6 and above, including most popular phones used in Pakistan on Jazz, Zong, Ufone and Telenor networks.

Yes, the 111x app is available for iOS as well as Android. iPhone and iPad users can find the download details on the App page. The iOS version of the app requires iOS 13 or higher. If you're unable to find it through the standard App Store link, the App page provides alternative installation instructions for iOS users. The app gives you the same full experience as the desktop site — live cricket and PSL betting, casino games, deposits and withdrawals in PKR, and real-time push notifications for match alerts and bonus updates. It stays logged in between sessions for convenience.

If the 111x app is crashing or won't open properly, start by clearing the app's cache from your phone's settings — this resolves most performance issues without losing your account data. If that doesn't work, uninstall the app and download a fresh copy from the App page to make sure you have the latest version. Older versions of the app can have compatibility issues as the platform updates. Also check that your internet connection is stable — a weak 3G signal can cause the app to hang on load. If none of these steps fix the issue, contact 111x customer support via live chat with your device model and Android/iOS version so the team can assist you directly.

Log in to your 111x account, go to Account Settings and find the Responsible Gaming section. From there you can set daily, weekly or monthly deposit limits in PKR. Once a limit is set, you cannot deposit more than that amount within your chosen time period — even if you try. You can increase your limit after a cooling-off period, but decreases take effect immediately. We encourage every player to set a deposit limit that reflects a comfortable entertainment budget rather than money they can't afford to lose. For more detail on all available tools — including session time reminders, cool-off periods and self-exclusion — visit the Responsible Gaming page.

Yes. 111x offers cool-off periods and self-exclusion options for players who feel they need a break. A cool-off period temporarily restricts access to your account for a set number of days or weeks. Self-exclusion is a longer-term option that locks your account for a minimum period and can be extended. During any exclusion period, your account cannot be used for deposits, betting or casino play. To activate a cool-off or self-exclusion, go to Account Settings → Responsible Gaming or contact 111x support directly and they will action it immediately. We genuinely support players who want to step back and manage their habits — there is no judgement and the process is confidential.