How 111x Protects Your Privacy and Personal Data

01 About This Policy

This Privacy Policy explains how 111x ("we", "us", "our") collects, uses, stores and protects the personal information of users ("you") who access or use the 111x platform at 111x.vu — including the website, mobile app, casino, sports betting, slots, fish games and all associated features.

We take your privacy seriously. This policy is written in plain language so you know exactly what happens to your data when you register an account, make a deposit, place a bet or simply browse the platform. If you have questions about anything in this policy, please contact our support team — details are in the final section.

02 What Data We Collect

We collect personal data in two ways — information you provide directly, and information gathered automatically as you use the platform.

Information You Provide

• Registration details: Full name, date of birth, username, email address and mobile number provided when you create your 111x account.
• Identity verification documents: If we request verification before processing a withdrawal, you may be asked to submit a copy of a government-issued ID or other proof of identity. This data is handled with the highest level of security.
• Payment information: Your JazzCash number, Easypaisa account, Raast ID, bank account details or card details used to make deposits or receive withdrawals. We do not store full card numbers — see Section 6 for full payment data details.
• Support communications: Any messages, emails or chat conversations you have with our support team, including the content of your queries and any attachments you share.
• Responsible gaming preferences: Deposit limits, session reminders and self-exclusion settings you configure in your account.

Information Collected Automatically

• Device and session data: IP address, device type, operating system, browser type and version, and the pages or features you access during each session.
• Usage data: Games played, bets placed, casino sessions, time spent on specific sections and click patterns within the platform.
• App data: If you use the 111x Android app, we collect device identifiers, app version, crash logs and performance data to maintain and improve the app experience.
• Cookies and similar technologies: Session cookies, preference cookies and analytics cookies. Full details are in Section 7.

03 How We Use Your Data

We use the personal data we collect for specific, legitimate purposes. We do not use your data in ways that go beyond what is described in this policy.

• Account management: To create and maintain your 111x account, authenticate your identity when you log in and manage your account settings and preferences.
• Processing transactions: To accept deposits in PKR, settle withdrawals to your chosen payment method (JazzCash, Easypaisa, Raast, bank transfer or card) and maintain an accurate transaction history in your account.
• Delivering platform services: To enable sports betting on cricket, PSL, T20, football and esports markets; to provide access to casino games, slots, live dealer tables and fish games; and to run promotions and bonuses you opt into.
• Identity verification: To verify your age and identity when required, in particular before processing high-value withdrawals or when responding to fraud alerts.
• Security and fraud prevention: To detect and prevent unauthorised account access, duplicate account registration, bonus abuse, money laundering and other prohibited activities described in our Terms and Conditions.
• Customer support: To respond to your queries, process responsible gaming requests and resolve disputes about bets or transactions.
• Platform improvement: To analyse usage patterns, fix technical issues, improve game performance and develop new features based on how players use the platform.
• Communications: To send you important account notifications — such as deposit confirmations, withdrawal updates and security alerts. We may also send promotional communications if you have opted in to receive them; you can opt out at any time.
• Responsible gaming: To monitor gaming activity for signs of problematic behaviour and to apply the limits, reminders or exclusions you have set in your account settings.

04 Legal Basis for Processing

We process your personal data on one or more of the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing that is necessary to provide the services you have signed up for — running your account, processing deposits and withdrawals, and settling bets.
• Legitimate interests: Processing for purposes such as fraud detection, security monitoring, platform improvement and responsible gaming monitoring — where our interests do not override your rights.
• Legal obligation: Processing that is required by applicable law — for example, retaining transaction records or responding to lawful requests from authorities.
• Consent: For optional processing such as sending promotional offers and certain types of cookie placement. You can withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

05 Data Sharing

111x does not sell your personal data to any third party. We share data only in the following limited and necessary circumstances:

Payment Processors

To process your deposits and withdrawals, we share the minimum necessary payment data with our payment service partners — including JazzCash, Easypaisa, Raast and banking partners. These providers are contractually bound to use your data only for transaction processing and to maintain appropriate security standards.

Game Providers

To deliver casino games, slots and live dealer content, our game providers may receive a session token and your account balance information. They do not receive your full name, payment details or contact information.

Technology and Infrastructure Partners

Our hosting, cloud infrastructure and security providers process technical data — such as IP addresses and session logs — to keep the platform running and secure. These providers operate under strict data processing agreements.

Legal and Regulatory Disclosures

We may disclose personal data if required to do so by a valid legal obligation, court order or lawful request from a relevant authority. We will only share the minimum data required by the specific legal request.

06 Payment Data

All financial transactions on 111x are processed in PKR. Payment data security is a top priority and we have specific practices in place to protect it.

• Full card numbers are never stored on 111x servers. Card transactions are tokenised by our payment processor and only a masked reference is retained in your transaction history.
• Mobile wallet identifiers — such as your JazzCash or Easypaisa mobile number — are stored in encrypted form and used only to process transactions to and from your verified account.
• Bank account details provided for Raast or bank transfer withdrawals are stored with encryption and accessed only by authorised payment processing systems.
• Payment data is retained for as long as your account is active and for the period required by applicable financial record-keeping obligations after account closure.

You are responsible for ensuring that payment methods you use to deposit are registered in your own name. Third-party deposits are not permitted per our Terms and Conditions, and any such deposits may be returned and the account reviewed.

07 Cookies & Tracking

111x uses cookies and similar technologies on the website and app to keep the platform functional, remember your preferences and understand how the platform is being used. Here is a breakdown of the cookie types we use:

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies — note that disabling essential cookies will affect your ability to log in and use the platform normally.

08 Data Retention

We retain your personal data only for as long as necessary for the purpose it was collected, or as required by applicable laws and regulations. The general retention periods we apply are:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Transaction and betting records: Retained for a minimum period after your last transaction, in line with standard financial record-keeping practices. This applies even after account closure.
• Identity verification documents: Retained for the period required by applicable anti-money laundering and know-your-customer obligations, then securely deleted.
• Support communications: Retained for a reasonable period after the query is resolved in case follow-up is needed, then deleted or anonymised.
• Technical and usage logs: Retained in identifiable form for a limited period for security and fraud review, then aggregated or deleted.

When data is no longer required and no legal retention obligation applies, it is securely deleted or irreversibly anonymised.

09 Data Security

Protecting your personal data is something we invest in seriously. The technical and organisational measures we have in place include:

• Encryption in transit: All data transmitted between your browser or app and our servers is encrypted using TLS. This means your login credentials, payment details and account activity cannot be intercepted in transit.
• Encryption at rest: Sensitive data stored on our servers — including payment references and identity documents — is encrypted at rest using strong encryption standards.
• Access controls: Only authorised 111x staff with a specific operational need can access personal data. Access is logged and reviewed regularly.
• Account login security: Two-step verification is available for your account. We strongly recommend enabling it from your account settings to add an extra layer of protection.
• Fraud monitoring: Our systems continuously monitor for suspicious activity — unusual login locations, high-velocity transactions and patterns associated with account takeover attempts.

10 Your Rights

You have the following rights in relation to the personal data 111x holds about you. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe.

• Right of access: You can request a copy of the personal data we hold about you, including your account information, transaction history and any identity verification documents on file.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you can ask us to correct it. For account details you can update directly — such as email address or phone number — you can make changes yourself from within account settings.
• Right to erasure: You can request deletion of your personal data. We will honour this request subject to any legal retention obligations that may prevent immediate deletion — for example, transaction records that must be retained for a minimum period.
• Right to restrict processing: In certain circumstances you can ask us to pause processing of your data while a query or complaint is being resolved.
• Right to data portability: You can request a copy of your data in a structured, commonly used format so that it can be transferred to another service if you choose.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional communications — you can withdraw consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.
• Right to object: You can object to processing based on legitimate interests, including direct marketing.

11 Children's Privacy

111x is strictly an adults-only platform. You must be 18 years of age or older to register an account and use any part of the platform, including casino games, sports betting, slots and fish games.

We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, the account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and any personal data collected will be securely deleted.

If you are a parent or guardian and you believe your child has registered a 111x account without your knowledge, please contact our support team immediately so the matter can be resolved promptly.

We also encourage all adult users to take appropriate steps to prevent minors from accessing their devices or accounts — for example, using device-level parental controls and keeping their 111x login credentials private.

12 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services we offer or changes in applicable laws and best practices. When we make material changes, we will update the "last updated" date at the top of this page.

For significant changes that affect how we process your personal data in a meaningful way, we will notify you via your registered contact details or through a notice displayed on the platform the next time you log in.

Your continued use of the 111x platform after any update to this policy constitutes your acceptance of the revised version. We recommend bookmarking this page and checking it periodically — particularly if you are planning to make large deposits or share additional personal information with us.

Previous versions of this policy are available on request from our support team if you need to review an earlier version for any reason.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right or need to report a privacy concern, please get in touch with the 111x support team. We are available 24 hours a day, 7 days a week.

You can reach us via the live chat feature on the platform or by email at the address shown in the footer of this page. When submitting a data rights request, please include your registered username so we can locate your account and respond efficiently.

For related policies and information, please see:

• Terms and Conditions — platform rules, betting policies, bonus conditions and account rules.
• Responsible Gaming — deposit limits, session tools, self-exclusion and guidance for managing your gaming safely.
• FAQ — answers to common questions about accounts, payments, bonuses and platform features.